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![](https://static01.nyt.com/images/2024/07/19/travel/19Trippedup-Keyless-failed-illo/19Trippedup-Keyless-failed-illo-mediumThreeByTwo440.jpg)
A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible.
Seth Kugel | NYTimes Travel | Disclosure
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